Streamlining experiences
through words
I’m a UX Writer and Content Designer with 5 years of experience.
I focus on simplifying complex topics and workflows, all to give the best experience to customers, team members, and stakeholders.
portfolio
Check out projects that I worked on.
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Nubank People & Culture Content Guide
Redesigned Nubank’s content guide for clarity, efficiency, and AI integration, reducing writing time by 15%.
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Pix – Precautionary Blocking and Special Mechanism for Return
Implementing new features for Pix, a real-time payment system.
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Proof of address
Increasing the number of successful checking account openings by selecting a checkbox.
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CodeBooker API Documentation
Main questions and answers about the service and contracting conditions.
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FAQ – Early Access to FGTS Birthday Withdrawal
Main questions and answers about the service and contracting conditions.
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New Registration Form
Enhanced experience through the use of plain language to explain jargons and legal terms.
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Digital Billing Form: User Manual and Articles
Materials to explain and guide the use of the digital billing form.
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Digital Billing Form
Digital form in Salesforce, fully automated, and centralizing all processes in the service implementation pipeline.
How I help
Working closely with the user experience and development team to create easy-to-understand and user-friendly experiences
Simplifying complex topics in technical materials with plain language
Creating user guides and FAQs for your digital products
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Bruno Fernandes 